Requestly and the GDPR
Data Privacy Contact
Sagar Soni
contact@requestly.io
+1 (302) 476-2431
2028 Fieldcrest Ln, Twinsburg, OH 44087
As part of our ongoing efforts to protect the security and privacy of our users, we are working to meet or exceed the GDPR (General Data Protection Regulation). This site contains information on what steps we are taking, their progress, and who to contact for any security concerns. Please see our FAQ for more information.
Data Processing Addendum
If you need a signed DPA, please use the button below to cross sign and download your copy of our DPA.
Make A Data Request
We respect the rights of individuals to know how their data is being used, export it or request that it be deleted.
Data Processing Partners
We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you've requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they're handling your personal data with the utmost of respect, security, and privacy.
| Services | ||||
|---|---|---|---|---|
| Partner | Locale | Data Shared | Purpose | |
 |
Algolia |  |
IP Address | Algolia's Search API makes it possible to deliver a search experience in your apps & websites. |
 |
Amazon Route 53 | |
IP Address | Amazon's scalable DNS web service system. |
|
Amplitude | |
IP Address | Mobile analytics platform. |
|
Canonical Content Tag | |
IP Address | Public specification of a preferred URL for a page allows search engines to understand the original location for content. |
|
Cascading Style Sheets | |
IP Address | Cascading Style Sheets (CSS) is a stylesheet language used to describe the presentation of a document written in a markup language. Its most common application is to style web pages written in HTML |
|
Cloudflare | |
IP Address | Automatically optimizes the delivery of your web pages so your visitors get the fastest page load times and best performance. |
|
Cloudflare Hosting | |
IP Address | Supercharged web hosting service. |
|
Cloudflare Rocket Loader | |
IP Address | Automatically optimizes your pages to minimize the number of network connections and ensure even third party resources won't slow down page rendering. |
|
Cloudinary | |
IP Address | Image management & delivery solution. |
|
Cookie Law Info | |
IP Address | A simple way to show how your website complies with the EU Cookie Law. |
|
Crisp | |
IP Address | Multi-channel customer support platform for startups and SMBs. |
|
Digital Ocean | |
IP Address | SSD VPS hosting environment. |
|
Fastly | |
IP Address | Real-time Analytics and CDN platform. Analyze your web and server traffic patterns in real-time. |
|
GitHub Hosting | |
IP Address | This site is hosted on Github infrastructure. |
|
Global Site Tag | |
IP Address | Google's primary tag for Google Measurement/Conversion Tracking, Adwords and DoubleClick. |
| Google Analytics | |
IP Address | Google Analytics offers a host of compelling features and benefits for everyone from senior executives and advertising and marketing professionals to site owners and content developers. |
|
| Google Font API | |
IP Address | The Google Font API helps you add web fonts to any web page. |
|
| Google Tag Manager | |
IP Address | Tag management that lets you add and update website tags without changes to underlying website code. |
|
| Google Universal Analytics | |
IP Address | The analytics.js JavaScript snippet is a new way to measure how users interact with your website. It is similar to the previous Google tracking code, ga.js, but offers more flexibility for developers to customize their implementations. |
|
| GStatic Google Static Content | |
IP Address | Google has off-loaded static content (Javascript/Images/CSS) to a different domain name in an effort to reduce bandwidth usage and increase network performance for the end user. |
|
|
HelpCrunch | |
IP Address | Live chat tool for smart customer communication. |
|
Hotjar | |
IP Address | A heatmap, survey, feedback and funnel application. |
|
HTML5 DocType | |
IP Address | The DOCTYPE is a required preamble for HTML5 websites. |
|
HTML 5 Specific Tags | |
IP Address | This page contains tags that are specific to an HTML 5 implementation. |
|
Intercom | |
IP Address | Intercom is a customer relationship management and messaging tool for web app owners |
|
Javascript | |
IP Address | JavaScript is a scripting language most often used for client-side web development. |
|
Lightbox | |
IP Address | Lightbox JS is a simple, unobtrusive script used to overlay images on the current page. It's a snap to setup and works on all modern browsers. |
|
LogRocket | |
IP Address | LogRocket records what users do on your site so that you can reproduce the bugs. |
|
MediaElement.js | |
IP Address | HTML5 audio and video players in pure HTML and CSS. |
|
Office 365 Mail | |
IP Address | Email sent from this domain has records showing Office 365 usage. |
|
Open Graph Protocol | |
IP Address | The Open Graph protocol enables any web page to become a rich object in a social graph, a open protocol supported by Facebook |
|
PayPal | |
IP Address | The website accepts payments with PayPal. |
|
QUIC | |
IP Address | Quick UDP Internet Connections, pronounced quick is a transport layer network protocol developed by Google. |
|
Segment | |
IP Address | Segment gives you the ability to instrument your web app for analytics once, and then send your data to any number of analytics services. Previously known as Segment.io |
|
SendinBlue | |
IP Address | Marketing campaigns, Transactional Emails, and SMS messages all in one platform. |
|
SendX | |
IP Address | Opti-Send technology tries to ensure email campaigns get a more opens. |
|
Sitelinks Search Box | |
IP Address | With Google sitelinks search box, people can reach your content more quickly from search results. |
|
Stripe | |
IP Address | Stripe makes it easy for developers to accept credit cards on the web. |
|
UNPKG | |
IP Address | unpkg is a fast, global content delivery network for everything on npm. |
|
WOW | |
IP Address | Reveal CSS animation as you scroll down a page. |
Compliance Tasks
GDPR Compliance requires maintenance and ongoing work. We are tracking our efforts here.
| Application Site Security | |
|---|---|
| Status | Name |
| Completed | SSL (TLS) Deployed on App Site |
| Completed | HSTS (HTTP Strict Transport Security) added to SSL/TLS of App Site |
| Completed | Ensure Web Application Firewall enabled and blocking common attacks |
| Completed | Ensure Access to Backups is Restricted |
| Completed | Ensure Database Backups of Personal Data are working |
| Completed | Restrict Personal Data at Signup to the Minimum Necessary |
| In Progress | Ensure Backups are Stored in on Encrypted File Storage |
| In Progress | Inform Users about the GDPR Page |
| Data Mapping | |
|---|---|
| Status | Name |
| Completed | Add Hosting Provider to Data Partners |
| Completed | Add Customer Support (Helpdesk) Service to Partners |
| Completed | Add Third Party Web Font Services to Data Partners |
| Completed | Add Transactional Email Service to Partners |
| Completed | Add CDN Provider to Data Partners |
| Completed | Add Database Provider to Data Partner |
| Completed | Add Performance Monitoring Applications to Data Providers |
| Completed | Add Exception/Error Reporting Services to Data Partners |
| Completed | Add Web Analytics Service to Data Partners |
| Completed | Add Internal Email Service to Data Partners |
| Privacy Procedures | |
|---|---|
| Status | Name |
| Completed | Nominate a Data Protection Lead or Data Protection |
| Completed | Get Management Approval for GDPR Efforts |
| Completed | Process established for subject data requests |
| Completed | Procedure established to allow for people to request that inaccuracies in their data are fixed. |
| Security Procedures | |
|---|---|
| Status | Name |
| Completed | Publish statement on public website on how to report security and data issues. |
Frequently Asked Questions
If you have any concerns not answered here, please reach out to our contact (listed above) and we'll be happy to assist.
Do Non EU Companies need to comply with the GDPR?
While it remains to be seen if the EU has the legislative power to levy fines and enforcement against organizations around the globe, GDPR compliance is being sought by non EU companies for a variety of reasons.
- Customers and Prospects are making it a requirement
- It's a solid framework for improving the handling of personal information and complying with the GDPR requirements improves our own security.
How Do I Report a Security Issue?
We take all security reports seriously. Please email our security contact (information listed above) with any information you have regarding any potential data breaches, vulnerabilities or concerns.
What's the GDPR?
The General Data Protection Regulation (GDPR) is a new piece of privacy legislation enacted by the European Union. It represents a significant change in how personal (IP Addresses, Emails, Names) and sensitive (religion, ethnic origin, health, orientation) data is handled by companies.